The Enterprise Maintenance Management System (EMMS) project team within Facilities is pleased to share that Planon Release 4.1, transitioning Energy & Water Services’ (EWS) assets and preventative maintenance plans from BuiltSpace to Planon is now live. This will better align our inventory and asset management system.
Thank you to everyone involved and contributed immense efforts to support this project. This transition means that EWS can now use Planon to maintain and manage their urban and building assets via preventative maintenance plans and orders created in Planon. Front line staff is able to complete inspections via the Planon Mobile Field Service App (PMFS).
Release 4.2 (still to come) will create integration between ArcGIS and Archibus, so that Property related data moves into Planon automatically.
Support for EWS users
Post go-live support is available from May 30to June 3, 2022 at Campus Energy Centre, 2nd floor, 07:30-3:30 p.m., and also by radio. From 3:30 p.m. -7:00 p.m., off-site support is available via zoom. Alternatively, please contact your Planon Buddy, Head, Sub-Head or Manager for immediate issues or help with escalation.
Support for all users
For issues, inquiries and access related to Planon, including functional questions, please follow the current process and submit a ticket through UBC IT’s ServiceNow Self Service Portal. Instructions can be found on our Planon Support and Resources page.
Training Aids
To support self-learning within Planon, training aids can be found on workplace learning (Canvas). Please enroll in the ‘Planon Job Aids’ course. Once enrolled in this course, you will have regular access to the training aids, including a PMFS Quick How-to guide.