UBC Facilities is pleased to share that the Facilities Service Request Dashboard is now live. The Facilities Service Request Dashboard (CWL and VPN required) is a centralized, interactive tool designed to provide visibility into open service requests submitted through Planon.
The dashboard allows faculty and staff to easily search and track open requests based on the building, service request and related work order statuses, and other key criteria. The dashboard refreshes once per day and will always display data from the previous day, ensuring up-to-date and reliable information.
*Please note that the dashboard will only display current open requests and does not display data on completed service requests.
Access Facilities Service Request Dashboard (CWL and VPN required)
- Access Facilities Service Request Dashboard User Guide (PDF)
- Access Planon Internal Communication Job Aid for Requestors (PDF)
Key highlights of the Service Request dashboard:
- Visibility into all open service requests in Planon, organized by building and with the ability to filter by other search criteria.
- Progress tracking with a visual progress bar for each service request.
- Live data updates, refreshed once a day.
- Export capability, allowing the dashboard to be downloaded into Excel.
For more information and to access the Facilities Service Request Dashboard, visit the ‘Submit a Service Request’ section.