Customer Services & Informatics (CSI) provides support for the departments across the Facilities Group to operate smoothly and provide excellent service to our customers on the UBC Vancouver campus.
Our department serves as the connection between Facilities and the university community, most notably via the Facilities Managers and the Service Centre, who are the frontline representatives to many on campus. Customer Services & Informatics also leads software maintenance and development and organizational change management to help Facilities adapt and grow with our customers.
The Service Centre is the university community’s primary contact centre to report any building or land related issues or concerns on campus. Our team of representatives triage requests and dispatch the appropriate teams to take care of the issue(s). The Service Centre can be reached by email (email@example.com), phone (604-822-2173), Twitter (@UBCFixMySpace), or by submitting a service request online through Planon.
Facilities Managers act as the direct contact person for faculties and departments for any requests, issues or concerns regarding their space. Each building on campus is assigned a Facilities Manager, who is responsible for working closely with faculties and departments to understand their needs and expectations in support of the university’s vision and mission. Facilities Managers have a thorough understanding of the services provided by the Facilities group, and work closely with internal and external service providers and relevant stakeholders to efficiently prioritize work and ensure seamless delivery of services.
Enterprise Maintenance Management System (EMMS) Sustainment Team
The EMMS Sustainment Team provides both business and technical expertise to develop overall strategies for sustaining Facilities’ strategic enterprise application system – Planon. Planon is a single unified enterprise software application providing best practice processes for maintenance management, inventory management and asset management (building and land assets associated with maintenance and work orders) with integrations to other UBC applications. This team is responsible for the reliability and availability of Planon.