Planon Support and Resources

This support page is for Planon users, whether you want to learn more on how to perform your everyday, routine activities in Planon more efficiently, or if you’re looking for a deeper dive into the more nuanced processes performed in Planon, these resources will help you navigate Planon in your day-to-day work.

Planon Training Aids

Find condensed Training Aids to quickly assist you with the most common Planon tasks.

Planon Video Library

Find our most popular video tutorial series and many other instructional videos providing in-depth topic overviews and step-by-step demonstrations of numerous Planon processes in the Video Library.

How to Get Planon Help

For Planon support, please submit a ticket through the ServiceNow Self Service Portal. Support includes new staff requests for access, changes to your existing access, questions about Planon functionality or processes and requests for new features and/or enhancements to existing functionality.

Fill out all applicable fields:

In the “Please specify what the issue is related to” drop-down, choose EMMS (Planon):

Once all your fields are filled out, click Submit:

Training is offered via Canvas on the Workplace Learning Ecosystem (WPL).