Planon FAQ

Enterprise Maintenance Management (EMMS) is the project that is delivering a single unified platform to enable the adoption of consistent processes for the management of maintenance, inventory and assets to achieve UBC’s strategic goals.

Enterprise Maintenance Management (EMMS) is the project that is delivering a single unified platform to enable the adoption of consistent processes for the management of maintenance, inventory and assets to achieve UBC’s strategic goals.

Phase 1 stakeholders include Building Operations, Custodial Services, Customer Services & Informatics, Energy & Water Services, Municipal Services, and Faculty of Science, Chemistry Department (Chemistry Stores) and Locksmiths. Phase 1 stakeholders were users of PeopleSoft maintenance management, asset management and inventory modules. When PeopleSoft was decommissioned in 2020 and replaced with Workday, the functionality for maintenance, assets and inventory was delivered by a new software solution called Planon.

Phase 2 stakeholders may include faculties and units who have inventory or asset management needs. For example, UBCO and Student Housing and Hospitality Services (SHHS) are the next likely groups to deploy Planon, followed by faculties such as Dentistry and Pharmaceutical Sciences.

Faculty and staff can now submit service requests to Facilities electronically within Planon.

The Planon Phase 1 extension project is divided into multiple phases to deliver enhancements and new functionalities within Planon. For updates on the releases, visit Planon Releases.

A now complete Project, that collaborated with the EMMS Sustainment team, to review key challenges for the business and resolve, if viable, through system enhancements.

The enhancements that were completed covered various topics; purchasing, work order, service requests (e.g., furniture/equipment moves form, leaks, spills and plumbing form, cleaning and supplies form), security improvements, order pending and on-hold notifications, purchasing notifications and PMFS field additions. Please see the  Enhancement document (CWL required) for more details.

Planon is a market leading specialist with over 35 years of Integrated Workplace Management System that helps organizations streamline business processes for buildings, people and workplaces. Learn more about Planon www.planonsoftware.com

Planon has over 2,500 customers in 40 countries, with offices in Canada, United States, United Kingdom, Asia and Europe. Planon has several higher education clients including Brown University, Michigan State University, Illinois Institute of Technology, Dartmouth, and Cal Poly to name a few.

Planon is a software as a service (SaaS) application and will be hosted at Amazon Web Services (AWS) facility in Montreal. Planon will maintain Service Level Agreements with UBC to ensure uptime, back-up and restoration points.

Planon’s product roadmap deliver ongoing updates to its features and functionality. As a client, UBC will have the opportunity to influence Planon’s new functionality as part of a community of other clients. On an ongoing basis, UBC will deploy new functionality to meet the needs of the campus.

Planon delivers desktop, tablet and mobile interfaces depending on your role. Planon Apps can be downloaded from Google Play™ for Android™ or the App Store for iOS and are fully integrated with the Planon software suite. Planon Mobile Field Service App will be used by field technicians.

There is an EMMS sustainment team aligned with UBC’s Integrated Service Centre for Workday and UBC IT Service Centre.

Access will be granted by submitting a ticket using ServiceNow and completing a request form.

Visit the Integrated Renewal Program web site for answers to your questions about Workday; how to access your pay stub and tax forms, submit expense claims, apply for jobs, update personal and benefit information and other routine HR and Finance tasks. Watch the video that provides and overview of IRP and Workday.