UBC Facilities provides services to plan, design, construct, operate and maintain UBC’s buildings, public realm and utilities infrastructure to ensure a safe, functional and sustainable physical environment for the UBC Vancouver campus community.
Service Centre
For immediate assistance, please contact the Service Centre at 604-822-2173
The Service Centre phone line is staffed Monday to Friday from 7:30 a.m. to 3:30 p.m. Outside of these hours, you can leave a message on our voice mail. For emergency situations, your call will be connected through to our shift staff who will answer your call and coordinate a response to the emergency request.
To ensure high prioritization for heating, ventilation and air conditioning (HVAC) issues in learning spaces (classrooms, lecture theatres, etc.) please call the Service Centre at 604-822-2173.
Facilities Managers
Facilities Managers are the university community’s primary contact point, and act as the faculties and departments’ direct contact person for any issues or concerns regarding their space. Each building on campus is assigned a Facilities Manager, and they are responsible for working closely with faculties and departments to understand their needs and expectations to support the university’s vision and mission. This individual is your connection to services offered by our Facilities teams, and they are here to help you with any building-related issues, requests, and concerns.
You can look up the name and contact information for your Facilities Manager directly or contact the Service Centre at 604-822-2173.
Students or visitors
If you see a space on campus that needs help, call the Service Centre at 604-822-2173, tweet us @UBCFixMySpace, or email us with the location and issue—and we’ll get it fixed.
From core maintenance to custom-built designs and minor construction, whatever your requirements are around campus, Facilities can assist you.
Our trades, custodians, labourers, project managers, professional engineers, architects, and management staff work hard to keep UBC’s grounds and facilities working for you.
Faculty or staff
Each building on campus is assigned a Facilities Manager. This individual is your connection to services offered by Facilities. You can look up the name and contact information for your Facilities Manager directly or you can call our reception desk at 604-822-2172.
The best way to contact our teams to help fix or improve your workspace is to engage your Building Administrator or submit an online service request. To submit a service request, you will need to have a CWL account and Service Requestor access in Planon and complete a Planon access form. To request access to Planon, submit a ticket to the UBC IT Self-Service Portal and attach the completed Planon access form to your ticket.
Download the Planon access form
All service requests submitted by customers can be monitored through Planon My Requests.
For more information, visit the Submit a service request page.
Emergency? Call 604-822-2173
For emergencies—such as floods, blackouts, or large leaks—call us. We’ll work with you and get the right resources onsite.