Services
For immediate assistance, call the Facilities Service Centre at 604-822-2173
UBC Facilities delivers services to plan, design, construct, operate and maintain UBC’s buildings, public realm and utilities infrastructure to ensure a safe, functional and sustainable environment for the UBC Vancouver Point Grey campus community.
From core maintenance to minor construction to custom-built designs and prompt response to facilities issues, Facilities is here to help. Our skilled tradespeople and professional staff are dedicated to keeping UBC’s grounds and facilities operating smoothly.
To set up service contracts for your department’s equipment, such as A/C units, furnaces, ice makers, fleet vehicles and other specialized equipment, please contact your Facilities Manager for details.
Submit a service request
Report any building or land related issues or concerns on campus to the Facilities Service Centre.
Indoor air quality
Information on UBC’s Heating Ventilating and Air Conditioning (HVAC) systems and spaces.
Building temperature
If you’re too hot or too cold—before you plug in a heater or a fan—let us know if something doesn’t seem right for your building.
Charge out rates and fee structure
Fees for non-core services (e.g., renovation and capital renewal) and services to UBC ancillaries and tenants.
Cleaning
Custodial Services is responsible for the custodial care of UBC owned buildings. All space types are cleaned to a certain service level based on industry standards.
Dispensers
The number of core soap, paper towel, and hand sanitizer dispensers for each building and space follow UBC technical guidelines.
Ice prevention and snow removal
When extreme weather comes to UBC Vancouver, Facilities manages snow removal and ice prevention.
Fall leaf collection
When it comes time to collect leaves, the Soft Landscape crew keeps our walkways safe and our plants healthy while contributing to UBC’s sustainability goals.
Electrical power
Electricity at UBC Vancouver is provided primarily by BC Hydro via two transmission lines through Pacific Spirit Park.
Elevators
UBC has over 260 elevators within the core academic campus. UBC Facilities helps triage malfunction calls and manages service contracts.
Fleet – vehicle services
Our Fleet Management team offers a complete range of services for all of your automotive and equipment assets.
Garbage, recycling and composting
The Waste Management team in Municipal Services offers a variety of waste pick-up services.
Pest management
UBC Custodial Services maintains an integrated pest management plan defined as managing pests in a way that protects human health and the surrounding environment, and improves economic returns through the most effective, least-risk option.
Project management
UBC Facilities is responsible for the planning, development, renewal, and renovation of campus facilities at both UBC Vancouver campus and Okanagan campus.
Records retrieval system
The Records Retrieval System is our primary means of providing access to the records about buildings, underground services, and operating information.
Renovation and Infrastructure Cost Estimates (RICE) for CFI applications
Facilities Planning supports the Institutional Programs Office (IPO) with the CFI submission process.
Renovation or maintenance
Renovation or maintenance services are provided or managed by UBC Facilities, based on the project scope.
Research equipment: infrastructure considerations
Research equipment must be housed and operated in a safe environment. Review UBC Finance’s purchasing guidelines (CWL required) and ensure your equipment meets regulations.
Space inventory, mapping and drafting
UBC Facilities is responsible for the management of the university’s space inventory database.
Stores
UBC Facilities’ Stores has a wide range of power tools, hardware, and safety equipment available for order or rental to on-campus customers.
Styrofoam and soft plastics recycling
Plastic bags and styrofoam are not currently recyclable at UBC’s sort-it stations. If you are generating a significant amount of this waste, you can participate in the pick-up program.
Utilities
UBC’s Energy and Water Services provides electricity, natural gas, thermal energy and water services to the UBC community, including residential neighbourhoods, commercial outlets and schools.