Workday and Planon implementations are critical for the University’s long-term operational effectiveness. As the Facilities team prepares to move forward for Planon go-live on November 2, 2020, we has been working on solutions for on-going system maintenance, support and improvements needs — also known as sustainment, to help contain costs while ensuring that the supports are in place for system users.
In order to ensure that Planon continues to meet the long-term business objectives and requirements of current and future system users, we have created the Enterprise Maintenance Management System (EMMS) Sustainment Team.
The EMMS Sustainment Team will be responsible for the following:
- Ensuring that the Planon product implemented at go-live continues to be maintained to that level of quality, or higher.
- Ensuring that business support request tickets are fairly prioritized to provide business value to all system users, while considering the limited resources to accomplish the volume of requests.
- Driving the product roadmap in a way that helps to achieve the long-term benefits and return on investment (ROI) documented in the EMMS business case.
The EMMS Sustainment Team will consist of four team members for which IT is recruiting one position, and Building Operations will be recruiting the remaining three positions. There will be three postings available tomorrow (Sept. 29), hiring for a Team Lead and a Business Analyst. The third candidate for the Business Analyst position will be an internal candidate. The team will be reporting to Kishani Gibbons, Director, Customer Services & Informatics in Building Operations. For questions, please contact Kishani Gibbons (firstname.lastname@example.org)