Custodial Services realignment


Effective November 7, UBC Facilities is implementing the new simplified Custodial Services staffing model to provide all staff with full-time opportunities and facilitate professional development and increased opportunities for improvement. Due to the new staffing model, the Building Service Worker currently serving your area and the rotation on which your building is currently cleaned may change. The shifts are assigned in alignment with the collective agreement.

Why are we making this change?

UBC Vancouver campus is rapidly evolving and we recognize that there are opportunities to improve our service model with Custodial Services. This change is based on the 2017 Association of Physical Plant Administrators of Universities (APPA) review, and in alignment with the VPFO Strategic Plan to make continuous improvements in the way services are provided to the campus community.

The new model is shifting from 11 work shifts (mix of part-time and full-time) to a purely full time, 3-shift model to provide 24/hours/day coverage Monday to Friday. Weekends will be a 2-shift structure and provide 16 hours/day coverage. This change will improve our workplace safety and service delivery on campus, and reduce the complexity of our scheduling approach to provide improved operational efficiency.


For questions or concerns, please contact your Facilities Manager.

For more information on our services and 24 hours coverage, please visit Services > Cleaning.