Last year, Facilities launched our Customer Service Strategy, a unified approach to strengthening communications between our teams and the campus community while enhancing overall service delivery. Developed with input from both our staff and customers, and aligned with our business priorities, this strategy has shaped the 2024-27 Facilities Roadmap. This roadmap is a practical, actionable plan focused on improving service standards, accountability, and engagement to better support the university’s evolving needs.
Guided by UBC’s Strategic Plan and the VPFO Strategic Plan—specifically the focus on Collaboration, Customer Service & Engagement, the roadmap drives meaningful improvements in how we connect with customers, streamline operations, and elevate the service experience for the entire community. The Facilities roadmap sets a clear direction for the future, ensuring we stay aligned with the university and VPFO portfolio goals while continuously enhancing service delivery for the entire campus community.