Customer Services & Informatics reporting to Facilities, AVP

To reduce redundancies and expand our lens in working better together as one Facilities team to enable excellence in learning and research, the Customer Services & Informatics (CSI) team led by Kishani Gibbons in Building Operations, will report directly to Facilities, AVP, John Metras.

Facilities Managers, Service Centre, Business Services, EMMS (Planon) Sustainment, and Change Management colleagues will now have a complete view of Facilities and provide further synergy and collaboration.

As part of this transition, some of the team members within the CSI Business Services team will be moving to the new VPFO Operational Excellence team which is part of the Finance & Operational Excellence group, led by Associate Vice-President, Elana Mignosa.

Operational Excellence is a new department within the VPFO to drive improvement for efficient and effective service delivery, and act as a centre of excellence for the university.