Welcome to UBC Facilities
UBC Facilities is responsible for the lifecycle stewardship of all academic and administrative buildings, public spaces, and utility assets on the UBC Vancouver Point Grey campus.
We ensure campus spaces function effectively and support the campus community by planning, building, renewing, operating, maintaining, and repairing buildings, landscapes, and infrastructure to meet the University’s needs and advance its academic mission.
For immediate assistance, call the Facilities Service Centre at 604-822-2173
Submit a service request
📞 604-822-2173
✉️ servicecentre.facilities@ubc.ca
Access Planon
Building Administrators can submit, monitor, and view open service requests on Planon.
To access Planon, you will need to have a CWL account and Service Requestor access.
Access the UBC Facilities Utility Customer Portal
Utility customers can access the Utility Customer Portal to view your bills and utility usage, set up payments, and manage your account.
UBC Facilities news & announcements
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Read more: Utility customers! Login to the new UBC Facilities Utility Customer Portal
Utility customers! Login to the new UBC Facilities Utility Customer Portal
The new Utility Customer Portal is live! You can now set up your account online and easily manage and pay for your utilities.
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Read more: Refreshed Facilities Manager lookup tool
Refreshed Facilities Manager lookup tool
The Facilities Manager lookup tool has been recently refreshed to help you quickly find information about your building and identify your assigned zone’s Facilities Manager, including their contact details.
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Read more: Brimacombe Building External Maintenance project begins
Brimacombe Building External Maintenance project begins
Construction on the Brimacombe Building External Maintenance project is anticipated to take place from October to mid-November 2025. The project will clean, prepare and paint external metal structural elements.