Welcome to UBC Facilities
UBC Facilities is responsible for the lifecycle stewardship of all academic and administrative buildings, public spaces, and utility assets on the UBC Vancouver Point Grey campus.
We ensure campus spaces function effectively and support the campus community by planning, building, renewing, operating, maintaining, and repairing buildings, landscapes, and infrastructure to meet the University’s needs and advance its academic mission.
⚠️For immediate assistance, call the Facilities Service Centre at 604-822-2173
Submit a service request
📞 604-822-2173
✉️ servicecentre.facilities@ubc.ca
Access Planon
Building Administrators can submit, monitor, and view open service requests on Planon.
To access Planon, you will need to have a CWL account and Service Requestor access.
Access the UBC Facilities Utility Customer Portal
Utility customers can access the Utility Customer Portal to view your bills and utility usage, set up payments, and manage your account.
UBC Facilities news & announcements
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Read more: Douglas T. Kenny Building Seismic Upgrades
Douglas T. Kenny Building Seismic Upgrades
Construction of the Douglas T. Kenny Building to complete seismic upgrades is anticipated to begin in July 2026 and to be completed in December 2027. Read more about what to expect.
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Read more: Metro Vancouver water remains safe to drink as flow direction resets early July
Metro Vancouver water remains safe to drink as flow direction resets early July
Metro Vancouver is restoring normal water flow following infrastructure upgrades. Some UBC residents may notice temporary cloudiness or slight discolouration in their water.
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Read more: Sarah Mallen joins as Senior Manager, Architectural
Sarah Mallen joins as Senior Manager, Architectural
We are pleased to announce that Sarah Mallen will step into the role of Senior Manager, Architectural in Building Operations, effective June 29, 2026.